Artificial intelligence · Healthcare practices

Your reception takes fifty calls a day. Forty of them say the same thing.

Opening hours, access, what to bring, moving an appointment: the agent absorbs what repeats and leaves your team the calls that genuinely need a human.

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An empty waiting room at the end of the day, chairs in a row against a pale wall and a wooden counter
The situation

What goes up in smoke today.

/01

The line jams at the same hours

Between eight and ten, nobody gets through. Patients call again, the queue grows, and reception does nothing but pick up.

/02

A missed appointment costs a slot

The lost slot cannot be recovered. It is not even visible: it appears nowhere.

/03

The same questions come back all day

Opening hours, access, parking, documents, cover: none of it needs a human.

/04

The line is left alone during consultations

An hour of consultation, an hour with no answer. After seven in the evening, the line does not exist at all.

The proof

What the agent replies, word for word.

Call · Tuesday 8:34 am · moving an appointment

I have an appointment on Thursday at two but I can no longer make it. And I have had a pain coming back for two days, is that serious?

I am moving your Thursday appointment: I have a slot on Monday at half nine or Wednesday at four. About the pain, I cannot tell you anything, it is not mine to answer. I am logging your call and the practice will ring you back this morning. If it gets worse, call the emergency number.

The stop line I answer no health question, however simple. The practice rings you back.

An exchange written against a specification’s reception procedure. It is not a real patient’s call.
What the agent does

The modules, one line each.

  1. 00

    The practice log

    Foundation Automatic

    Without it, the phone, the reminders and the waiting list ignore each other.

    • Calls, messages and appointments in a single log
    • Plugs into your existing calendar, it does not replace it
    • No clinical content ever goes into it
  2. 01

    Phone agent

    Automatic

    The line answers on the first ring, even at eight in the morning.

    • Opening hours, address, access, parking, what to bring
    • Books, moves and cancels an appointment
    • Transfers to reception with the reason already noted
  3. 02

    Appointment reminders

    Automatic

    A lost slot shows up the day before, not on the day.

    • Text the day before, with the preparation instructions
    • The patient confirms, moves or cancels by replying
    • The freed slot goes back to the waiting list
  4. 03

    Messages and email

    Assisted

    Your team no longer writes the administrative replies.

    • Requests for certificates, invoices, opening hours
    • Draft prepared in the practice’s tone
    • Human approval before anything is sent
  5. 04

    Waiting list

    Automatic

    A cancellation no longer leaves a hole.

    • The freed slot is offered in list order
    • First to confirm takes the slot
    • Reception sees everything, live
  6. 05

    New patient intake

    Assisted

    The administrative file arrives filled in, not waiting to be.

    • Collects the administrative details before the visit
    • Reminds them what to bring
    • No history, no symptoms: never any health data
  7. 06

    Transfer to reception

    Human

    Anything touching care goes back to a human, without exception.

    • Every health question is transferred, however harmless it sounds
    • The reason is already noted when reception picks up
    • The patient can ask for a human at any point
  8. 07

    Complete agent

    Automatic

    Reception holds without the line jamming.

    • Every module together
    • A single log of calls and appointments
    • Weekly summary of what people called about
What it does not do

The limits, written before signing.

An agent that claims to do everything ends up promising what you cannot deliver. Here is what it refuses, and what it hands over.

It does not do this

  • No medical advice, no clinical guidance, no interpretation of a symptom.
  • No test result, no prescription, no health data read or collected.
  • No emergency handled: it goes back to the emergency services and to you, immediately.

It hands over

  • Any health question, however harmless it sounds: reception or practitioner, without exception.
  • Pain described as severe, sudden or in the chest: instruction to call the emergency number, then an immediate alert.
  • Patient in distress or in tears: handed to a human straight away.
  • A third party asking about a patient’s file: refused, then transferred.
  • Dispute over fees or a complaint: always human.
The connections

What the agent plugs into.

Access is read-only wherever possible. Any action that writes into your tools goes through a rule you have approved.

  • Doctolib
  • Google Calendar
  • Outlook
  • Telephony
  • SMS
  • Gmail

Fifteen minutes is enough to know whether this is for you.

Describe your situation in a few lines. We tell you plainly whether an agent makes sense for you, and what it would take to put one in place.

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