The quote gets lost between two jobs
The request is scribbled in the corner of a pad. By the evening it no longer exists, and the customer is still waiting.
Artificial intelligence · Trades and callouts
You are under a sink. The phone rings. That is a job going to someone else.
Nobody answers the phone with both hands inside a boiler. The agent takes the call, sorts out how urgent it is, records the address and the problem, and leaves you a file ready to price that evening.
Setup from €1,290, then from €149/month. Net prices, no VAT applicable.
What goes up in smoke today.
Urgent and routine sound the same on the phone
A running leak and a dripping tap carry neither the same delay nor the same price. Nothing sorts them before you do.
Evenings and weekends are covered by nobody
That is exactly when the callouts that cannot wait come in.
What the agent replies, word for word.
Call · Saturday 7:12 pm · leak under a sink
The customer: There is water everywhere under my sink and it will not stop. Can someone come tonight?
The agent: Noted. First turn the water off under the unit, the small valve to the right of the trap. I am taking your address, your floor and your number, and passing this on as urgent. A tradesperson will call you back within fifteen minutes to say whether they can come tonight.
The stop line I am giving you neither a price nor a time of arrival: the tradesperson gives you those on the call back.
Read the transcript
On screen. The incoming call to Plomberie Martin, the conversation as text, then the job sheet filling in: problem, water shut off, address, visit tomorrow at 8 a.m., quote on site. A confirmation text message goes to the customer.
Agent Plomberie Martin, good evening, I'm the assistant. What's going on?
Customer Good evening… I have a leak under the sink, there's water everywhere.
Agent All right. Can you turn off the water supply valve? It's often under the sink, or near the meter.
Customer Hold on… There, it's closed.
Agent Very good, the leak has stopped. What's your address?
Customer 12 rue des Lilas.
Agent Jean-Marc can come by tomorrow at 8 a.m. Does that suit you?
Customer Yes. And how much will it cost?
Agent I can't give you a price, Jean-Marc will quote on site. You'll receive the confirmation by text message. Have a good evening.
The modules, in the order they get put in place.
We do not install seven of them. One module goes into service, two at most, and the next is only added once the first has held.
-
00
The request log
Foundation AutomaticWithout it, each module works on its own. With it, the call, the appointment and the quote are about the same job.
- Every call, every message and every request come in at the same place
- Feeds your quoting software, it does not replace it
- History and follow-ups, customer by customer
- Your job reports prepared for you
-
01
Phone agent
AutomaticYou are on site, the line stays open.
- Answers on the first ring, day and night
- Records the name, the address, the floor, the problem and how urgent it is
- Sends you the summary by text as soon as the call ends
-
02
Urgency sorting
AutomaticA leak does not queue behind a bathroom quote.
- Sorts the request against your own urgency criteria
- Gives the customer the first safety step to take
- Raises an immediate alert on gas, water and electricity
-
03
Appointment booking
AssistedSlots fill up without anyone calling you.
- Offers the slots your calendar genuinely has free
- Allows for travel between two jobs
- Confirms by text and reminds the day before
-
04
Quote file
AssistedBy the evening, the request is already written up.
- Gathers the measurements, photos and description the customer sent
- Prepares the draft in your own quote template
- You read it, you price it, you send it
-
05
Quote follow-up
AutomaticA quote sent and never chased is a job given up without deciding to.
- Follows up at three days, then at ten
- Stops as soon as the customer replies
- Tells you when they say yes
-
06
Transfer to the tradesperson
HumanAnything touching safety never goes through an agent.
- Gas, electricity, water damage: immediate alert and a direct call
- Outside the on-call rota: a summary message as soon as you are back
- The customer can ask for a human at any point
The limits, written before signing.
An agent that claims to do everything ends up promising what you cannot deliver.
It does not do this
- No price quoted over the phone. Pricing comes after the survey.
- No technical diagnosis: the agent reports what the customer describes, it does not conclude.
- No emergency visit promised: the on-call tradesperson calls back and decides. Otherwise it only offers the free slots in your calendar.
It hands over
- Smell of gas, smoke, the start of a fire: safety instruction, emergency numbers repeated, immediate alert.
- Elderly or isolated person with no water or heating: top priority and a direct call.
- Water damage reaching a neighbour: the agent records it, you decide.
- Customer already attended twice for the same fault: handed to a human.
- Request outside your trades: the agent says so plainly rather than booking the job.
What the agent plugs into.
Access is read-only wherever possible. Any action that writes into your tools goes through a rule you have approved.
- Telephony
- SMS
- Google Calendar
- Outlook
- Batappli
- Obat
- Tolteck
- EBP
- Pennylane
- Gmail
- WhatsApp Business
Your customers’ requests and contact details go through providers hosted in Europe. The list is written into the specification.
Fifteen minutes is enough to know whether this is for you.
Describe your situation in a few lines. We tell you plainly whether an agent makes sense for you, and what it would take to put one in place.