Artificial intelligence · Trades and callouts

You are under a sink. The phone rings. That is a job going to someone else.

Nobody answers the phone with both hands inside a boiler. The agent takes the call, sorts out how urgent it is, records the address and the problem, and leaves you a file ready to price that evening.

Start a discussion See the method

A wooden workbench, an open toolbox and a pad of job sheets lying flat
The situation

What goes up in smoke today.

/01

The phone rings at the worst moment

Nobody answers with both hands inside a consumer unit. The call goes to the next firm, and it does not come back.

/02

The quote gets lost between two jobs

The request is scribbled in the corner of a pad. By the evening it no longer exists, and the customer is still waiting.

/03

Urgent and routine sound the same on the phone

A running leak and a dripping tap carry neither the same delay nor the same price. Nothing sorts them before you do.

/04

Evenings and weekends are covered by nobody

That is exactly when the best-paid callouts come in.

The proof

What the agent replies, word for word.

Call · Saturday 7:12 pm · leak under a sink

There is water everywhere under my sink and it will not stop. Can someone come tonight?

Noted. First turn the water off under the unit, the small valve to the right of the trap. I am taking your address, your floor and your number, and passing this on as urgent. A tradesperson will call you back within fifteen minutes to say whether they can come tonight.

The stop line I am giving you neither a price nor a time of arrival: the tradesperson gives you those on the call back.

An exchange written against a specification’s on-call procedure. It is not a recording of a real customer.
What the agent does

The modules, one line each.

  1. 00

    The request log

    Foundation Automatic

    Without it, each module works on its own. With it, the call, the appointment and the quote are about the same job.

    • Every call, every message and every request come in at the same place
    • Feeds your quoting software, it does not replace it
    • History and follow-ups, customer by customer
  2. 01

    Phone agent

    Automatic

    You are on site, the line stays open.

    • Answers on the first ring, day and night
    • Records the name, the address, the floor, the problem and how urgent it is
    • Sends you the summary by text as soon as the call ends
  3. 02

    Urgency sorting

    Automatic

    A leak does not queue behind a bathroom quote.

    • Sorts the request against your own urgency criteria
    • Gives the customer the first safety step to take
    • Raises an immediate alert on gas, water and electricity
  4. 03

    Appointment booking

    Assisted

    Slots fill up without anyone calling you.

    • Offers the slots your calendar genuinely has free
    • Allows for travel between two jobs
    • Confirms by text and reminds the day before
  5. 04

    Quote file

    Assisted

    By the evening, the request is already written up.

    • Gathers the measurements, photos and description the customer sent
    • Prepares the draft in your own quote template
    • You read it, you price it, you send it
  6. 05

    Quote follow-up

    Automatic

    A quote sent and never chased is the cheapest job to win back.

    • Follows up at three days, then at ten
    • Stops as soon as the customer replies
    • Tells you when they say yes
  7. 06

    Transfer to the tradesperson

    Human

    Anything touching safety never goes through an agent.

    • Gas, electricity, water damage: immediate alert and a direct call
    • Outside the on-call rota: a summary message as soon as you are back
    • The customer can ask for a human at any point
  8. 07

    Complete agent

    Automatic

    The line, the calendar and the quotes hold together.

    • Every module together
    • One log: every call, every appointment, every quote
    • Your job reports prepared for you
What it does not do

The limits, written before signing.

An agent that claims to do everything ends up promising what you cannot deliver. Here is what it refuses, and what it hands over.

It does not do this

  • No price quoted over the phone. Pricing comes after the survey.
  • No technical diagnosis: the agent reports what the customer describes, it does not conclude.
  • No time of arrival promised. It announces a call back, not a visit.

It hands over

  • Smell of gas, smoke, the start of a fire: safety instruction, emergency numbers repeated, immediate alert.
  • Elderly or isolated person with no water or heating: top priority and a direct call.
  • Water damage reaching a neighbour: the agent records it, you decide.
  • Customer already attended twice for the same fault: handed to a human.
  • Request outside your trades: the agent says so plainly rather than booking the job.
The connections

What the agent plugs into.

Access is read-only wherever possible. Any action that writes into your tools goes through a rule you have approved.

  • Telephony
  • SMS
  • Google Calendar
  • Outlook
  • Batappli
  • Obat
  • Tolteck
  • EBP
  • Pennylane
  • Gmail
  • WhatsApp Business

Fifteen minutes is enough to know whether this is for you.

Describe your situation in a few lines. We tell you plainly whether an agent makes sense for you, and what it would take to put one in place.

Start a discussion See the method