Artificial intelligence · Travel

Your advisers get their job back: advising and selling.

Sorting requests, chasing quotes, filing invoices and post-booking emails take up part of every week. Those are hours that advise nobody.

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A closed suitcase against a pale wooden agency counter, a card folder lying flat, an open passport in the foreground
The situation

What goes up in smoke today.

/01

Incoming requests drag

Several days pass between the first message and a qualified file. The customer has already written elsewhere.

/02

Appointments monopolise the phone

Putting a slot in a diary, call after call, all day long.

/03

Quotes never get chased

The window to follow up is short, and nobody has the time. The customer books elsewhere.

/04

Admin piles up

Flight changes, supplier invoices, post-booking emails: they all land on the same people.

/05

Customer feedback goes nowhere

What travellers tell you on their return is written down nowhere, so it benefits nobody.

The proof

What the agent replies, word for word.

File · Sunday 7:05 pm

We leave on the 12th. Can you bring the return flight forward to the 19th? And does the quote from 3 March still stand?

Hello, your file is up to date and your adviser picks it up tomorrow at opening. I am passing on both your questions with the dates you have just given me.

The stop line Changing a ticket commits money: I do not do that. Your adviser calls you back before any action.

An exchange written against the limit “handles no refunds” and the handover to the adviser. It is not a screenshot of a real agency.
What the agent does

The modules, one line each.

The foundation

  1. 00

    Data foundation

    Foundation Automatic

    Required for the whole range to work.

    • Active files, destination knowledge, loyalty points, customer feedback
    • Fed by filling in five fields after each booking
    • Every other module plugs into it

By email

  1. 01

    Email router

    Automatic
    • Sorts every incoming message by intent
    • Files it in the right folder
    • Triggers the right module
  2. 02

    Trip qualification

    Assisted
    • Never asks a question already answered
    • Only asks for information that actually blocks
    • The complete file goes to the adviser
  3. 03

    Quote generation

    Assisted
    • Quote laid out from the wholesaler’s data
    • The adviser picks the offer
    • Read before sending
  4. 04

    Follow-up after a quote

    Automatic

    The quickest win in the range.

    • Follow-up at three days, then at seven
    • Stops as soon as the customer replies
    • The adviser is notified
  5. 05

    Supplier invoices

    Automatic
    • Automatic extraction and filing
    • Structured file for accounting
  6. 06

    Post-booking

    Automatic
    • Immediate confirmation email
    • Practical information about the destination
  7. 07

    Customer feedback

    Automatic
    • Questionnaire three days after the return
    • Feeds destination knowledge
  8. 08

    Pre-departure reminder

    Automatic
    • Message seven days before departure
    • Documents and practical reminders

By phone

  1. 09

    Voice agent, appointments

    Automatic
    • Takes, changes or cancels an appointment
    • In the agency or by video call
    • Confirmation sent
  2. 10

    Voice agent, information

    Automatic
    • Answers about destinations from the base
    • Never confirms a trip by phone
  3. 11

    Transfer to the adviser

    Human
    • Safety, refund, emergency: human immediately
    • Outside hours: a summary message

On social

  1. 12

    Messages on posts

    Automatic
    • Answers messages tied to a post
    • Links the post to the offer concerned
  2. 13

    Spontaneous messages

    Automatic
    • Detects the intent
    • Hands over if the information is missing
  3. 14

    Booking from social messages

    Automatic
    • Appointment in the agency or by video call, straight from a direct message

Loyalty

  1. 15

    Loyalty programme

    Automatic
    • Points awarded automatically
    • Tiers and rewards configurable
What it does not do

The limits, written before signing.

An agent that claims to do everything ends up promising what you cannot deliver. Here is what it refuses, and what it hands over.

It does not do this

  • Never confirms a trip by phone or by direct message.
  • Never comments on the safety of a destination.
  • Handles no refunds.

It hands over

  • Destination safety, refund, emergency: human adviser.
  • Outside opening hours: summary email to the adviser.
  • Information missing from the base: hands over rather than approximating.
The connections

What the agent plugs into.

Access is read-only wherever possible. Any action that writes into your tools goes through a rule you have approved.

  • Outlook
  • Microsoft Graph
  • Cal.com
  • Facebook Messenger
  • Instagram
  • Telephony

Fifteen minutes is enough to know whether this is for you.

Describe your situation in a few lines. We tell you plainly whether an agent makes sense for you, and what it would take to put one in place.

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