Support eats the day
Email, direct messages, returns, reviews: a part of every day goes into replying, and none of it grows the shop.
Artificial intelligence · E-commerce
Your shop answers your customers, even while your team sleeps.
Most customer-service questions are the same ones. They fill your days and bring in nothing. The agent absorbs them and gives you the rest back.
What goes up in smoke today.
The answer arrives too late
After a few hours, a question becomes a complaint. Then a public review.
Reviews cost sales
A negative review with no reply stays the last thing a future buyer reads.
Peaks are unmanageable
A launch multiplies the volume. The team does not multiply.
What the agent replies, word for word.
Customer · 11:41 pm · return out of window
The jacket does not fit. I want a refund, I have had it for three weeks.
Hello, thank you for writing. Returns are covered within fifteen days of delivery, and we are past that. I am passing your request to a colleague who will look at what is possible and reply to you today.
The stop line I stop here: the refund is not mine to grant. A colleague replies to you today.
The modules, one line each.
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01
Assistant on the site
AutomaticYour shop answers your customers, even while your team sleeps.
- Frequent questions, products, opening hours, return policy, around the clock
- Order tracking: status, delay, tracking link
- Hands over to a human with the full context
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02
Social direct messages
AutomaticA customer writing at midnight gets an answer. Not silence.
- Instagram, Facebook, WhatsApp
- Direct messages only, never public comments
- Reply in under two minutes
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03
Assisted email
AssistedYour team no longer writes. It approves.
- Reads, analyses and drafts the full reply in your tone
- You read it, edit it, send it: control stays entirely yours
- Learns from your corrections
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04
Automatic email
AutomaticFifty emails in the morning. All handled before the team arrives.
- Handled without human intervention
- Detects sensitive cases and passes them on
- Unlimited volume, peak periods included
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05
Phone agent
AutomaticYour competitors do not pick up on a Sunday evening. You do.
- Answers common questions by voice
- Qualifies, then transfers with a summary
- Combines with every other module
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06
Complete agent
AutomaticYour customer service runs on its own.
- All five modules together
- Request qualification and centralisation in your tool
- Automatic follow-up of prospects
The limits, written before signing.
An agent that claims to do everything ends up promising what you cannot deliver. Here is what it refuses, and what it hands over.
It does not do this
- No active selling: the agent answers, it does not prospect.
- No advanced product advice: it points the way, it does not replace an expert salesperson.
- No upselling. That is deliberate.
It hands over
- Aggressive customer or unusual request: immediate transfer and notification.
- Refund above the threshold you set: the agent gathers the file, a human decides.
- Carrier dispute: the agent explains the procedure, you open the claim.
- Third contact about the same problem: handed to a human.
- Item missing from a parcel: always human.
What the agent plugs into.
Access is read-only wherever possible. Any action that writes into your tools goes through a rule you have approved.
- Shopify
- WooCommerce
- PrestaShop
- Gorgias
- Zendesk
- AfterShip
- Gmail
- Outlook
- WhatsApp Business
- bpost
- Mondial Relay
- Colissimo
Fifteen minutes is enough to know whether this is for you.
Describe your situation in a few lines. We tell you plainly whether an agent makes sense for you, and what it would take to put one in place.